Temporarily Halt Utility Provider Disconnections for Nonpayment

Temporarily Halt Utility Provider Disconnections for Nonpayment

Because of the outcomes of the situation that is COVID-19 we recognize that some clients are worried about being in a position to make their energy re payments. Our Utility customer support Division is supplying customer care and re payment choices to help energy clients navigate these challenging times.

We recently applied some noticeable modifications to ensure our clients’ resources aren’t interrupted. Please review the changes that are implemented choices for making re payments, just how to contact our staff and alternatives for asking for solution remotely. The info contains solutions which are now available, but can additionally be useful in the years ahead.

We additionally included the telephone figures for many assistance that is local when you desire to talk about your account using them.


To offer https://www.nationaltitleloan.net/payday-loans-ga relief if you are maybe not presently in a position to purchase energy solutions, you will have a short-term freeze on energy disconnects for non-payment of services until further notice.

Household Bill Payment Arrangements

Besides the freeze on energy disconnects, we ask that any client needing assistance having to pay their household bill to please phone 512.393.8383 to demand re re payment arrangements or payment extensions.

Domestic Bill Late Fees

Belated charges for utility bills have now been suspended for the remaining of 2020, until 31, 2020 december. a late cost waiver demand form is not any longer required.

Us, we can assist in arranging payment plans that provide a longer time period for utility payments to be made if you contact. The Utility customer support Staff may be reached at 512-393-8383 to go over a payment that is possible or expansion when it’s required.

COVID-19 Reaction: Customer Re Re Payment and Services Alternatives

Remote Payment Options:

Energy Internet Alternatives:

Re Re Re Payments


Email Messages:

Automated Mobile Line: 512 393-8333

eBOX – Pay straight from your own bank/credit union

By Mail: 636 E. Hopkins San Marcos, TX 78666

Walk-up provider:

HEB Company Centers:

  • 641 E. Hopkins
    • 11 a.m. – 5 p.m. Monday – Saturday
  • 200 W. Hopkins
    • 10 a.m. – 7 p.m., Monday – Friday
    • 11 a.m. – 5 p.m., Saturday – Sunday

Additional Customer Services accessible to customers:

  • Senior Penalty Exemptions (clients over 60 years old)
  • Automated Recurring Payments (Credit/Debit Cards or Bank Account)
    • To join up, click the link.
    • To find out more, follow this link.
  • Contact our staff by e-mail
    • Electronic Bill (Paperless Bill) or
    • Email request to Utility_Billing@sanmarcostx.gov
  • Budget Billing: the program is a month-to-month set quantity predicated on past 12-month bill history

Energy Assistance Agencies:

  • Community Action, Inc of Central Texas 512.392.1161
  • St. Vincent De Paul 512.353.7394
  • Southside Community Center 512.392.6694
  • Salvation Army 512.754.8541

Remain Vigilant about Potential Fraud

Some clients will be the target of phone or email frauds, specially throughout the crisis that is COVID-19. We urge one to stay vigilant and mindful of the possible for folks you are you to definitely deliver them money or present cards, or supply them with your own personal information.

Typical Sense Procedures to Avoiding Scams

Your San Marcos Utility Billing Center will call you asking never for private information. In the event that you suspect the phone call just isn’t genuine, pay attention to the amount then terminate the phone call straight away.

We usually do not phone clients after normal company hours or on weekends.

We have been currently perhaps perhaps not utilities that are disconnecting. In the event that you get a call demanding re re re payment or letting you know they are going to shut your services off, be sure to end the phone call straight away.